Changing the advanced illness and end-of-life care experience
Evolent’s Advanced Illness Solution empowers people to get care that honors their goals, values and preferences as their illness advances and they approach the end of life.
Help members document and communicate their preferences for end-of-life care. Patients often choose comfort care for better quality of life.
Ensure members with advanced illness feel heard, supported and empowered, while easing stress and anxiety of loved ones.
Provide greater clarity into patients’ wishes and goals and inform key decisions about the patient’s care plan.
Ensure your members’ care matches their preferences
Unwanted, unwarranted, high-cost care as illness advances toward the end of life can bring heightened physical and emotional discomfort for the individual, and confusion and distress for the family.
Evolent’s Advanced Illness Solution helps health plans, medical groups and other organizations support their members through a range of advance care planning and patient navigation programs that seek to ensure that members receive care that reflects what’s most important to them. Through telehealth and web-based tools, our master’s level specialists help individuals explore, define, document and communicate their care preferences to loved ones and caregivers, and to advocate for the medical care and experience they want — now and in the future.
Highlights of our advance care planning and patient navigation programs include:
Proprietary analytics
Our deep learning, neural network predictive models continuously identify those members who need our services most. We offer distinct models for Medicaid/commercial and Medicare populations.
Behavioral science approach
We apply proprietary implementations of behavioral science methodologies, including motivational interviewing to activate individuals, help them prepare for medical decisions they may face, and express how those decisions may change in different circumstances. This model empowers individuals to explore their quality of life and health care goals, advocate for the care they want, and make certain that what’s most important remains at the forefront of their care.
Specialized and diverse behavior change experts
Our master’s-level specialists are experts in guiding conversations related to the delicate topic of death and dying. Engaging with individuals and their loved ones through phone or video conversations, they help overcome the behavioral, emotional and health system barriers that prevent people from having the end-of-life experience they want. Our diverse team practices cultural humility and cultural sensitivity methodologies and includes a Spanish bilingual team.
Member education tools and advance care planning assets
We meet people where they are with our secure, mobile-friendly platform, My Living Voice, available in Spanish and English; proprietary patient information and support tools; and our member-centric Living Well Summary, which captures the member’s preferences in their own words. Each Living Well Summary easily converts into a legally executable advance directive, available at any time on our platform.
Integration with stakeholders
Members’ advance care planning assets are available throughout the care delivery ecosystem via partner global registries and repositories. Providers can access documents in real time regardless of their medical record platform. My Living Voice integration provides members with enhanced sharing and managing capabilities so that their advance care plans are viewed by the right person at the right time.
Our results
Our Advanced Illness Solution has consistently helped health plans provide better quality care (HEDIS) and high member satisfaction while reducing the cost of care. Member engagement in our programs has led to:
- 20-30% fewer hospital days
- 30-40% increase in hospice utilization
- 40-50% increase in hospice days
- 20-35% lower cost
- 15-20% lower inpatient admissions and ED visits
Complementary Solutions and Products
Our solutions are designed to work together to connect the complex care experience.
Not sure how to talk with family about hospice and end-of-life care? Here’s a start.
Evolent’s Connie Ducaine writes in MarketWatch that patients need to be proactive to ensure their preferences for end of life are respected.
